AI-Powered Roadside Dispatch System

Project Overview

Managing 600+ roadside vendors manually caused delays during emergencies. This AI agent selects optimal vendors using real-time GPS data, vendor capabilities, and availability. Guaranteed 20-minute response times vs previous unpredictable delays. Customer satisfaction increased from 60% to 95%.

The Challenge

Managing 600+ roadside vendors manually caused delays during emergencies when every second counts. Dispatchers couldn't track vendor locations, availability, or capabilities in real-time, leading to unpredictable response times and frustrated customers. Customer satisfaction was only 60%.

Solution

AI agent selects optimal vendors using real-time GPS data, vendor capabilities, and availability automatically. The system tracks all 600+ vendors simultaneously, selecting the closest qualified provider for each emergency call. Guaranteed 20-minute response times vs previous unpredictable delays, increasing customer satisfaction from 60% to 95%.

Results & Impact