AI-Powered Roadside Dispatch System
Logistics
Project Overview
Managing 600+ roadside vendors manually creates chaos during emergencies when every second counts. This AI-powered dispatch system automatically selects the optimal vendor for each call using real-time GPS data, vendor capabilities, and availability algorithms, guaranteeing 20-minute response times that were impossible with manual coordination.
The Challenge
Managing 600+ independent roadside vendors manually creates chaos during emergency situations when every minute matters. Dispatchers couldn't track vendor locations, availability, or capabilities in real-time, leading to delayed responses and frustrated customers. Compliance tracking across hundreds of vendors became impossible, risking insurance and licensing issues. The manual system prevented TTN from guaranteeing their 20-minute response time promise, threatening their competitive advantage.
Solution
Built a comprehensive vendor management platform that automates dispatch decisions using real-time GPS data, vendor capabilities, and current availability. The system tracks all 600+ vendors simultaneously, automatically selecting the closest qualified provider for each emergency call. Automated compliance monitoring ensures all vendors maintain current licenses and insurance, while integrated payment processing handles invoicing automatically. TTN now consistently delivers on their 20-minute response guarantee while scaling operations efficiently.
